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The response time is very good. We’ve had some times when I know it’s after duty hours so I’ll leave a message — but we usually get a response within the hour easily. We recently had a problem we weren’t able to fix over the phone, so they ended up coming out here and they’ve been very helpful in correcting any problems. If they can’t find the answer, they’re always willing to take that extra step to see what they can do to fix the problem. TechAdvisors seem to be more customer-oriented. No problem is too big or too small for them.